Track Your Order

You can check your order status by entering your email address used for the order and/or your tracking number here: https://hiloi.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

• It is possible that you have entered your email address incorrectly.
• Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
• The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@hiloi.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

Please read our shipping policy for more information.

Please follow these instructions:

1. Copy either your:
   • order number,
   • tracking number or
   • email address.
2. Open the tracking page
3. Paste any of the information mentioned above into the designated field on the page and press “track.”
4. You can now track your order status.

Hiloi shipping fee is $4.95